Welcome to THE PAIN STOP.
Here is some information if you have not visited before.
Appointments, especially the first one, are usually for an hour. For physical therapies, I work through clothes so please wear light, loose clothing eg t-shirt and shorts/leggins.
If you have not seen me before, please put 'new' after your name. When you leave your email address, you will receive a confirmation email with the time of your appointment and directions to Chelsea House Clinic. There is a car park behind the building.
If this appointment is for someone else, please put their name in the appointment slot. You can put your own in brackets after if you wish. If the appointment is for a baby the appointment will be for 30 min. Please put 'baby' after the name. It would be helpful if baby isn't fed in the hour before treatment thanks.
The system won't let you book in the 12 hours before the appointment time so if you're looking for a cancellation or on the day appointment, please phone Chelsea House Clinic on 01467 624888 and they will book you in if there is a free appointment. Please note that they will not book future appointments to avoid double booking, and will only have my diary on Mondays and Wednesdays when I am working.
If you are having any issues with finding an appointment or with the booking process, please don't hesitate to leave a message on my phone (07733 288035) and I'll call you back to help.
To see what data I hold on you and why, I have a written statement below in line with new Data Protection legislation.
General Data Protection Regulation Policy. May 2018.
information is being collected?
part of visiting me for therapy, I will need to have a record of your personal
details, date of birth, address, telephone numbers, email and relevant medical
information relating to your session. A unique reference number will also be
allocated to you.
data about your presenting symptoms and treatment provided will also be
documented in detail. You have access to this information at all times.
data will be held in a locked filing cabinet or on a computer protected with a
client files are left on surfaces for other clients/staff to read.
data taken whilst on a mobile treatment will be transported in a locked bag,
out of sight in a boot. No notes are left unattended in a vehicle at anytime.
notes will be kept secure for a period of 8 years for adults and will then be
destroyed if you are no longer attending clinic. All children’s notes will be
kept until adult age ( 21 ), and then destroyed if no longer attending clinic.
is collecting it?
practitioner is collecting data at the start of your first session. Some
information maybe requested by email or text message to ensure the smooth
running of your treatment. On occasion data from relevant medical notes /
letters and scans may also form part of the data collected and held by your
is it collected?
of data will happen via pen and paper note taking, secure email, text messages,
occasionally photographs, videos, and letters by mail. No personal data will be
collected via social media.
is it being collected?
is collected to record, guide and supervise the your progress and be able to
communicate effectively with the you for the best outcomes. It is also used to
compare progress week to week and to highlight changes, red flags, yellow
flags, action to be taken and a detailed dialogue of treatment provided.
also helps us to carry out relevant research from time to time. All clients can
opt in or opt out of this. Again unique reference codes will be used to
will it be used?
will be used to communicate appointments, session information, progress and
will it be shared with?
is rarely used to communicate and be shared outside of the clinical
environment. On occasion you maybe asked for permission for the information to
be shared with another practitioner or medical service for referred treatment:
permission will be requested first.
data will be sent by post or email separately to your treatment information and
a personal allocated reference code will be used to ensure the individual
cannot be identified without the 2 pieces of data recording being put together.
experiences can be shared with the public with full consent from the client
themselves. This will be taken in on a consent form signed by the client prior
will be the effect of this on the individuals concerned?
should be no data leakage with regards to clients.
data is shared with 3rd parties without consented permission.
data is sold to third parties for business reasons.
data is held on phones unless encrypted with a pin number/finger print
recognition. No phones are left unattended. Lost/stolen phones need to be
locked remotely to prevent 3rd parties reading any sensitive
sensitive/identifiable data is sent by email together in the same posting.
Unique reference codes are used.
computers/laptops and tablets are locked with pass codes and not left
unattended. Only individuals with permission to read notes can access this
of subject access
have a right to see what information is being held about them and be given
copies of this information if requested at no cost to them.
have a right to request deletion of data, although this can be overridden in
the interest of the client, especially regarding medical matters.
the intended use likely to cause individuals to object or complain?
take data protection and privacy seriously and promote this philosophy to all
the industry in relation to protecting client data.
data mapping in place should never cause a client to object or complain. Any
queries and requirements are taken seriously and honoured.